1298 Women's Helpline
A recent World Health Organisation (WHO) document states that violence against women causes more death and disabilities in 15-44 age groups than cancer, malaria and traffic accidents. In India, according to the National Crime Records Bureau, every hour 18 women face violence harassment and sexual abuse. Mumbai has the highest percentage of victims.
In response to the grave situation of violence against women in the city of Mumbai, the women's Helpline 1298, an initiative by the Sheriff of Mumbai, to help women who are facing violence or sexual harassment, was launched on January 28,2008 with the assistance of leading women's NGO's & the Dial 1298 for Ambulance service.
On calling 1298, which is also an Ambulance Access number from any mobile or land line, women in distress are directed to relevant NGO's who counsel and provide assistance. For any case which requires urgent action, the calls are diverted to the police Helpline 103. All calls received by the 1298 Women's helpline are followed up after seven days to appraise the help received and the current situation of the case.
The 1298 Women's helpline has conducted various activities to promote and sustain the helpline.
Monthly review meetings are held with the various NGOs that work with the 1298 Women's Helpline to assess & evaluate the various cases referred to the NGOs.
Regular training sessions on various issues are also conducted for the NGOs to keep them enthused and motivated. A training programme on 'Barefoot Counselling" was conducted to further strengthened the network of linked referral organisations making 1298 a sustainable initiative. This was followed by a training workshop on legal aspect of women's Issues.
On 9th September 2008 to make the information about the NGOs freely available to Women in Mumbai, The Sheriff of Mumbai along with Dial 1298 for Ambulance, Akshara and Times Foundation brought out the 1298 Women's Resource Directory which was launched by Sachin Tendulkar.
The NGOs are listed under nine categories based on their location and the primary service they provide. These categories are: support for women in distress, counselling services, short stay homes/women hostels, legal support groups, health support groups, support groups for de-addiction, information and advocacy groups, support for senior citizens and helpline for children. The directory, which will be available in English and Marathi and over 10,000 copies were distributed free of cost.
1298 Women's Helpline Call Details
|Month||Number of Calls|
Listing of NGOs / Government Agencies in Mumbai that work with the 1298 Women's Helpline
|Support for Women in Distress||Health Support Groups|
|103 Police Helpline||Aashraya|
|1298 Women's Helpline||Act Chiraag|
|Apne Aap Women's Collective||Adhar|
|Awaze-e- Niswan- Rehnuma||Anand Rehabilitation Centre|
|Bhartiya Stree Shakti||Center for Development Initiatives|
|Bhartiya Stree Shakti||Indian Council for Mental Health|
|Dayasadan Community Center||Kripa Counselling & Rehabilitation Centre|
|Family Court||Mona Remedial Education Centre|
|K.B. Bhabha Hospita||Network in Thane by People Living with HIV and AIDS|
|Maharashtra Mahila Parishad||Passages|
|Mahila Dakshata Samiti||Women's Cancer Initiative|
|Mankhurd Women's Cell|
|Nagpada Women's Cell||Support Groups for De-addiction|
|Sneha||Kripa Counseling & Rehabilitation Centre|
|Special Cell for Women and Children||Mukti Sadan|
|Stree Mukti Sangatana|
|Stree Shakti Kendra||Information and Advocacy Groups|
|Women's Centre||Business And Professional Women's Association|
|Women's Commission||Forum Against Oppression of Women|
|Women's Grievances Redressal Cell ( Pragati Kendra)||Point Of View|
|Research Centre for Women's studies -SNDT|
|Counseling Services||Vacha Trust|
|Women's India Trust|
|Bapu Trust "Seher"|
|Counselling and Suicide Prevention Centre ( CAPS)||Support for Senior Citizens|
|Humsafer||103 Police Helpline|
|Institute for Psychological Health||1090 Elderline|
|Maitri||Family Welfare Agency|
|Men Against Violence and Abuse (MAVA)||Harmony|
|Psychoanalytic Therapy & Research Centre||Shree Manav Seva Sangh|
|Shree Manav Seva Sangh||Helpline for Children|
|Women Graduate Union|
|YWCA (Aasara)||103 Police Helpline|
|Short Stay Homes / Women's Hostels|
|Legal Support Groups|
|All India Women's Conference|
|Asha Sadan||Family Court|
|Bapnu Ghar||Indian Centre for Human Rights & Law|
|Protect Indian Family Foundation|